HomeTechnologyZoom removes annual results forecast as demand from AI features increases

Zoom Video Communications raised its annual revenue and profit forecasts on Monday as hybrid work trends and the integration of artificial intelligence technology into its products boosted demand.

Platforms including Zoom, Microsoft’s Teams and Cisco’s Webex became household names during the COVID lockdown and enjoyed resilient demand as many businesses shifted to hybrid work models.

Zoom now expects annual adjusted profit per share to be between $4.93 and $4.95, up from its prior forecast of $4.63 and $4.67.

The company raised its full-year revenue forecast to a range of $4.506 billion to $4.511 billion, from $4.485 billion to $4.495 billion previously.

“We strengthened Zoom’s all-in-one intelligent collaboration platform with innovative new capabilities like Zoom AI Companion and continued to evolve our customer and employee engagement solutions,” said CEO Eric Yuan.

Zoom’s AI Companion, introduced during the third quarter, allows paid users to access features including meeting summaries and catch-ups, as well as prompts associated with email and chat. More than 220,000 accounts had enabled it as of Monday.

The company’s quarterly free cash flow rose 66.2% to $453.2 million, and Zoom expects $1.34 billion to $1.35 billion for the full year.

“Cash flow was the main attraction, but encouraged by traction with phones and contact centres… giving us more confidence that we can see growth pick up again in the near term,” said RBC analyst Rishi Jaluria.

The phone segment grew to approximately 7 million paid seats, while the contact center reached approximately 700 customers by the end of the quarter.

According to LSEG data, Zoom’s current quarter revenue is expected to be between $1.125 billion and $1.130 billion, in line with expectations.

In the third quarter, revenue rose 3.2% to $1.14 billion, slightly above estimates.

It earned $1.29 per share on an adjusted basis, beating expectations of $1.09.

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